Getting started- Health Knowledgebase
Getting Started
This section provides a foundational overview of the Arvi Health system, including an introduction to its core purpose, a breakdown of user roles and their specific permissions, and detailed instructions for registering your organisation and setting up individual user accounts. It is essential for all new users to familiarise themselves with this information before proceeding to more advanced functionalities. The following articles will guide you through the initial steps of account creation, security configuration, and understanding the different levels of access within the platform.
System Overview & Introduction
The Arvi Health system is a sophisticated platform designed to streamline clinical documentation and communication for healthcare professionals. It empowers users to generate a variety of medical letters and reports by leveraging advanced AI technology to transcribe and process audio recordings. Whether you are dictating a consultation, a referral letter, or a procedure report, Arvi Health is built to enhance efficiency, reduce administrative overhead, and ensure accuracy in your documentation workflow. The system is accessible via a web-based interface and a companion mobile application, providing flexibility for users to manage their work from any location. The platform is built around a secure, multi-user environment, allowing for seamless collaboration within a healthcare organisation.
User Roles & Permissions
The Arvi Health system features a tiered user structure to ensure appropriate access control and maintain data security. Each role is assigned a specific set of permissions that dictates their level of access to system functionalities. Currently, there are three primary user roles:
Super Admin: This is the highest level of administrative access. The Super Admin has complete control over the organisation's account, including the ability to manage team members, configure organisation-wide settings, approve generated letters, and invite other users to the platform. The individual who initially registers the organisation is automatically assigned the Super Admin role.
Admin: The Admin role is designed for users who require administrative access but do not need the full range of permissions available to a Super Admin. Admins can manage patients, generate letters, and perform other administrative tasks, but they cannot invite new users or change critical organisation settings. Admin users must be invited to the platform by a Super Admin.
Doctor: The Doctor role is tailored for clinical users who are primarily focused on patient care and documentation. Doctors can record dictations, generate letters, and manage their own documents. They have a more restricted view of the system, with access limited to functionalities directly related to their clinical workflow. Like Admins, Doctors must be invited to join the organisation by a Super Admin.
Nurse: A 'Nurse' user role is planned for a future system update. This role will be designed to support the clinical workflow with a specific set of permissions tailored to nursing tasks. More information will be provided when this feature becomes available.
Registration & Account Setup
To begin using the Arvi Health system, your organisation must first be registered by a Super Admin. Any individual with access to the platform link can initiate the registration process for a new organisation. To register, you will need to provide your first name, last name, the name of your organisation, a valid working email address, and a secure password. Upon submission of the registration form, a confirmation email will be sent to the provided email address. This email is a critical step in the process, as it triggers the necessary backend processes to create your organisation's dedicated tables and validate your user account. It is important to check your inbox and follow the instructions in the confirmation email to complete the setup process.
Two-Factor Authentication (2FA) Setup
Arvi Health prioritises the security of your data. As part of our commitment to security, we have implemented Two-Factor Authentication (2FA) to provide an additional layer of protection for your account. When you first log in, you will be prompted to set up 2FA. The current system utilises Google Authenticator, which requires you to scan a QR code with your mobile device to generate a one-time password (OTP) for each login attempt. For your convenience, the system also provides a set of backup codes that can be used to access your account in the event that you are unable to generate an OTP. It is crucial that you store these backup codes in a safe and secure location. Please note that a future update will transition the 2FA method from Google Authenticator to an SMS and email-based OTP system, which will remove the need for a QR code. This update is not yet live, and further announcements will be made upon its release.
